Shipping policy

We offer complimentary shipping on all orders within the continental United States.

Orders are processed Monday through Friday, excluding major holidays. Once processed, please allow 3–7 business days for standard ground delivery.

Neue Terra ships exclusively within the continental United States.

Title and risk of loss transfer to you upon delivery of the order to the carrier. If your tracking information indicates delivery but your order has not been received, please contact support@neueterra.com for assistance in filing a claim.